Support
If you have questions after reviewing the Help
file/User Manual and
other documentation listed on the Documentation page
please send questions to the address below. Bug reports,
suggestions
for enhancements, etc should also be sent to this address. You
can
also request a CD-ROM version of the installation package from this
address.
Registration
Although there is no requirement to register this software, an email to
the following address would be appreciated and will enable me to send
you an email when new versions or patches are available for downloading
from the site.
Installation Issues
INS-01: Cannot run the installation of the main package for version 1.7.4
One user has reported that the installation process for the main
package aborts after issuing a "Path Not Found" error. This appears to
be due to the use of an older version of InstallShield and only occurs
on some machines for an unknown reason. Version 1.7.5, which will be
available on or before June 1, 2008 uses a different installation
program that does not have this issue. If you have encountered this
problem I would be interested in hearing any details about it. If
you have found a workaround I would also be interested in hearing
about that.
GPS Issues
GPS-01:
How to interface the
popular LT-20 GPS from Delorme?
Jim, KE5LQ, reports that he has been able to successfully
interface his LT-20 USB GPS after
downloading the
Delorme serial emulator from
http://www.delorme.com/support/SupportTemplate.aspx?id=319
He also reports
that the emulator allows up to three (3) virtual COM ports to
be
used simultaneously and that he is using it as the means to pass data
both to CQ/X and the Delorme Street Atlas mapping software
effectively bypassing the need to use GPS pass through in CQ/X.
[Revised 5-September-07].
GPS-02: Grid Square information
is not being logged properly in the GPS log.
Selecting the option to include grid square information in
the
GPS log results in garbage characters where the grid square information
should be. Patch
174-05 provides a fix for this problem. [Added 02-October-07].
GPS-03: The county symbol (#) is
appearing at random in the message array
From time to time the county symbol (#) appears in the message array
and then goes away after about 10 seconds. During the 10 second period
when the # sign is present it is impossible to enter anything in the
QSO Entry box without being advised to resolve the # sign. Patch 174-05
provides a fix for this problem. [Added
02-October-07].
GPS-04: GPS is detected as a mouse rendering the machine unusable.
If a GPS is connected to a serial port while the machine is booting up
it will be detected as a serial mouse and will render the machine
unusable. This is a result of the auto-detection process performed
by the operating system during boot-up. Microsoft provides a tool
(COMDisable) that allows the user to disable this auto-detection
process on selected com ports. Go to COMDisable Tool for a description of this tool, download the tool and disable the port to which your GPS is connected. [Added 30-January-08].
Radio Issues
RAD-01: Sluggish response of
CQ/X in tracking the frequency and mode of an Icom radio. Make sure you have the radio
set to
CI-V Transceive=ON. In this mode the radio will talk whenever there is
a change in frequency and/or mode. For this reason CQ/X does not poll
Icom radios, it simply listens for data coming from the radio and
responds accordingly. [Added 11-September-07].
RAD-02: Use of the
Icom IC-718 requires changing the radio's address
The only way to monitor and contol the IC-718 is to reassign the
radio's address to the address of one of the supported Icom radios.
This was fixed by adding support for the IC-718 in Patch
174-03.
[Added 14-September-07].
User Interface Issues
UIF-01: Misspelled
county names are not being highlighted
Misspelled county names should be highlighted in yellow on the dialog
for building a route from the county line crossings. This problem is
fixed in Patch 174-03. [Added 14-September-07]
UIF-02:
Program appears to lock up due to minimized dialogs
When the button to Assign Crossings is clicked on the initial dialog
for building a route from county line crossings and the open dialog
appears and is canceled the original dialog is minimized without the
user's knowledge causing the program to appear to be locked up. This
problem is fixed in Patch 174-03. [Added 14-September-07]
UIF-03: Known
adjacent county not recognized as adjacent.
I'm trying to enter a simple sequence of counties on the Plan
Route dialog and the county I want to add is not in the list of ones
adjacent to the last county I entered but I can
see from a map that it is adjacent to that county. How can I
get the program to recognize this adjacency?
One of the most tedious tasks in building the data for each
QSO
party was identifying the adjacent counties for each of the counties in
the party, so I'm not surprised that some are missed. Here's what you
can do:
- Go to the directory for the QSO party under the
ContestDefns
directory, locate and open the *.mlt file in a text
editor.
- For each county the full names of the counties that are
adjacent
to that county are listed in the line that starts with an
equal
sign (=).
- Locate the entry for the county that is missing an
adjacency and
enter the full name of the missing adjacent county comma-separated from
the other adjacent counties. Be sure to eliminate any spaces in the
county name (e.g. Red River should be entered as RedRiver.
- Keep in mind that if CountyA is adjacent to CountyB then
CountyB
is adjacent to CountyA so you should ensure that is true by reviewing
the adjacencies of CountyB after you have finished with CountyA.
- Save the file back where you found it, and save another
copy in
case you need to restore the change following a download of a new
version.
- You will need to restart the program to have the change
take effect.
- Finally send a note of the change to the above
support email
address so that I can fix the problem in the next version
[Added
25-September-07]
UIF-04: Use of the
Numeric Keypad.
I'd like to use the numeric keypad to perform certain tasks but do not
see these keys in the list of programmable keys - can this feature be
added? This feature is available in Patch_174-07.
Serial I/O Issues
SIO-01: COM Ports numbered 10 and above can not be used.
Attempts to connect to devices with COM port numbers 10 and higher
result in the error message "Error-port already in use". This
restriction on the COM ports is removed in Patch_174-07.
Copyright: C.W.
Sanders, NO5W
Last Updated: 30-January-2008
